Terms of services
Last Updated: 30 Novermber 2025
Welcome to Balentix. These Terms of Service (“Terms”) govern your access to and use of our website balentix.com and the services we offer (collectively, the “Services”). By using our website or submitting any form, you represent that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Services.
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1. Definitions & Agreement Structure
1.1 “Customer” means the person or entity that signs up for or uses the Services.
1.2 “Account” means the customer’s user account on the website or platform, if applicable.
1.3 “Customer Data” means all data, content, and information submitted by Customer to us in connection with the Services.
1.4 These Terms, together with any proposal, schedule, order form, or other document referencing them, form the full agreement between you and us regarding the Services.
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2. Use of Our Services
2.1 We grant Customer a limited, non-exclusive, non-transferable right to use the Services for Customer’s internal business purposes, subject to these Terms and payment of applicable Fees.
2.2 We may modify, suspend or discontinue all or part of the Services at any time, with or without prior notice. We are not liable to you or any third party for any modification, suspension or discontinuation of the Services.
2.3 Customer must use the Services in compliance with all applicable laws, and must not engage in prohibited uses (see Section 4).
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3. Customer Responsibilities & Account Access
3.1 Customer is responsible for providing accurate, complete and up-to-date information when creating the Account and for ensuring that the Account is used in compliance with these Terms.
3.2 Customer is responsible for maintaining the confidentiality of login credentials, and immediately notifying us if any unauthorized access occurs.
3.3 Customer shall be responsible for all activity that occurs under the Account whether or not authorized by Customer.
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4. Prohibited Customers & Use Restrictions
4.1 We reserve the right, at our sole discretion, to refuse Services or terminate access for any reason, including if Customer is:
* under 18 years of age;
* engaged in unlawful activity;
* uses the Services for non-business or consumer purposes; or
* appears on any government sanctions list.
4.2 Customer shall not:
* adapt, alter, modify or translate our software or Services;
* decompile, reverse engineer or attempt to derive the source code of any part of the Services;
* use automated processes to access or extract data from the Services;
* use the Services to generate unsolicited or spam communications;
* upload or transmit viruses, malware or other harmful code; nor
* use the Services in any way that interferes with the integrity or performance of any network, device or system.
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5. Service Description & Estimates
5.1 Our website and Services provide information about bookkeeping, advisory, reporting, and support services including quotation tools.
5.2 Any quote or estimate provided via our website (for example via a pricing questionnaire) is for **informational purposes only** and does not constitute a binding contract or obligation to perform services at that price.
5.3 A binding contract will only arise if and when we provide a written proposal or agreement, the Customer accepts, and payment terms are confirmed.
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6. Fees, Payment & Term
6.1 Customer agrees to pay all Fees as described in the applicable proposal, plan or schedule.
6.2 Failure to pay may result in suspension or termination of Services.
6.3 Unless otherwise stated, all Fees are non-refundable.
6.4 Service term, renewal, termination and cancellation terms will be outlined in each agreement.
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7. Third-Party Services / Integrations
7.1 We may integrate or rely on third-party tools (analytics, email, accounting software) as part of the Services.
7.2 All usage of third-party tools is subject to their respective terms and privacy policies. We are not responsible for their functionality or performance.
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8. Customer Data, Privacy & Security
8.1 Customer retains all right, title and interest in Customer Data.
8.2 We maintain reasonable physical, administrative and technical safeguards against unauthorized access, disclosure, alteration or destruction of Customer Data, but we cannot guarantee security beyond commercially reasonable efforts.
8.3 Customer grants us a license to use aggregated, anonymized data derived from Customer Data for benchmarking, research and product improvement, provided no individual Customer or their identifying information is disclosed.
8.4 Customer must ensure that all data submitted complies with applicable laws and that Customer has rights to submit the data.
8.5 We handle your personal data in accordance with our Privacy Policy [link].
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9. Confidentiality
9.1 Each party may receive confidential information from the other. “Confidential Information” includes all non-public technical, business or financial information, disclosed in writing, verbally or by inspection.
9.2 The receiving party must protect such information with at least the same degree of care it uses for its own similar information, and may only use it for purposes of fulfilling the Services.
9.3 Confidentiality obligations survive termination of these Terms for a period of [two] years.
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10. Feedback
10.1 If Customer provides suggestions, ideas or other feedback (“Feedback”), we may freely use, reproduce, modify and commercialize the Feedback without compensation to Customer.
10.2 Customer hereby grants us a worldwide, royalty-free, perpetual licence to use the Feedback.
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11. Indemnification
11.1 Customer shall defend, indemnify and hold harmless us, our officers, directors, employees, agents, affiliates and service providers from and against all liabilities, losses, damages, costs and expenses (including legal fees) arising out of:
* Customer’s breach of these Terms;
* any unauthorized use of the Services;
* any infringement of third-party rights by Customer; or
* Customer’s violation of applicable laws.
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12. Disclaimer of Warranties
12.1 The Services and all materials are provided “as is” and “as available”, without warranties of any kind.
12.2 We disclaim all implied warranties including merchantability, fitness for a particular purpose, reliability, or accuracy.
12.3 We do not guarantee uninterrupted or error-free operation of the Services.
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13. Limitation of Liability
13.1 To the maximum extent permitted by law, our total liability arising out of or relating to these Terms or the Services shall not exceed the lesser of (a) the total amount of Fees paid by Customer under the applicable agreement during the [preceding twelve (12)] months, or (b) USD $500.
13.2 In no event shall we be liable for any indirect, incidental, special, punitive or consequential damages, including loss of profits, data, or business interruption, even if aware of the possibility of such damages.
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14. Term & Termination
14.1 Either party may terminate the agreement on the terms set in the signed proposal or written agreement.
14.2 We may suspend or terminate access to the Services immediately if Customer breaches these Terms and fails to cure within [30] days of notice.
14.3 Upon termination, Customer must cease use of the Services. We may delete or destroy Customer Data after [30] days unless otherwise agreed.
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15. Governing Law & Dispute Resolution
15.1 These Terms shall be governed by the laws of State of Washinton, USA without regard to conflict of law principles.
15.2 Any legal action shall be brought exclusively in the courts located in **[City, State, Country]**.
15.3 Alternatively, parties may agree to binding arbitration under the rules of **[Insert arbitration body]** at the seat of **[City]**.
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16. Miscellaneous
16.1 **Assignment**: Customer may not assign its rights or obligations under these Terms without our prior written consent; we may assign freely.
16.2 **Waiver**: Failure to enforce any provision shall not be a waiver of future enforcement.
16.3 **Severability**: If any provision is found invalid, the remainder shall remain in effect and the parties will replace the invalid provision with a valid equivalent.
16.4 **Force Majeure**: Neither party shall be liable for delay or failure to perform due to events beyond its reasonable control (e.g., natural disasters, strikes, governmental action).
16.5 **Entire Agreement**: These Terms, together with any signed proposal or schedule, constitute the entire understanding between the parties and supersede all prior agreements, representations or negotiations.
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17. Contact
If you have any questions about these Terms, please contact us at:
**[Your Company Name]**
📧 **[[your@email.com](mailto:your@email.com)]**
🌐 **[yourwebsite.com]**